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Patient & Visitors
Patient Accounts Department
Welcome to Patient Accounts!
As a courtesy to our patients, BRMC bills insurance carriers directly for most services. Co-pays, deposits, and other co-insurance amounts are due at the time the services are provided.
Bradford Regional Medical Center’s Patient Accounts Office promises to make the billing process as easy as possible. We want to make sure you receive the full benefits of your insurance coverage as well as consideration under our financial assistance programs, if applicable.
Reasons to contact Patient Accounts Office:
- For help understanding a billing statement
- To establish a payment plan for an outstanding balance
- To make a payment or discuss payment options. BRMC accepts cash, personal checks debit cards or money orders, Visa and MasterCard.
- Make a payment online and select pay your bill option
- Update insurance information
- Update mailing address
About your billing statement
- Patient Name: your name (patient) should appear in this box. Please notify us if your name is misspelled so we may correct the error. Please note that your statement will be addressed to the guarantor. The person responsible for payment
- Account Number: This is your billing number. The account number is not your medical record number.
- Service from date: This is the date that the service was provided.
- Statement date: This is the date that appears on the bill that was mailed to your attention.
- Total Due: this is the total amount due BRMC.
- If you are paying by credit card, please complete section at the top right of your statement.
Frequently Asked Questions
Why wasn’t my insurance carrier billed?
If your information is inaccurate or incomplete, we may not be able to bill your insurance carrier. Please review your insurance information at the time of registration.
Did my insurance carrier pay for services?
Any reimbursement from your insurance carrier will be reflected on your statement. In addition, your insurance carrier will send an explanation of benefits that details how your medical claim was processed and paid.
Why didn’t my insurance carrier pay for the services?
If your claim is denied, you should contact your insurance carrier directly for an explanation about how your claim was processed. The provider should supply adequate information so you may have a clear understanding of your benefits and the limitations of your insurance coverage.
Why am I getting a bill now, when services were provided so long ago?
BRMC will process and send a bill to a patient after payment is received from the insurance carrier and it is confirmed that the balance is owed by the patient. The length of this process depends on how long it takes to receive a response from your insurance carrier.
Why do I continue to receive bills?
A new account is created doe each date of service and the bill may be for a different date of service. Please check the account number printed on the bill to find out whether it is or is not for the same date of service. Also, your payment may not have posted to your account before the next statement was generated and mailed. To determine if there is a balance, contact customer service at 814-362-8570.
My Insurance should have paid my bill. What should I do?
Please verify that your insurance carrier has received and processed the claim. If the claim has not been processed, then carefully review your insurance policy or contact your insurance carrier to determine if the services and procedures are covered. Your insurance carrier will have the most accurate and up-to –date information about your policy and your claim. If your insurance company has questions, please direct them to contact Customer Service to verify that the most up-to –date insurance information is on file.
My insurance coverage has changed. What should I do?
So your claim may be paid promptly, BRMC requires the most up-to-date insurance information. Always take your insurance card with you to medical appointments and make sure yur health care providers have your current insurance information. If your insurance information has changed, you may contact customer service or complete the change of information form located on the back of your statement and mail to
PO Box 0339
Bradford, PA 16701
I have insurance why did I get a bill?
As a courtesy to you, BRMC bills your insurance carrier directly for services rendered. The charge becomes your responsibility if your insurance carrier does not make payment. It is important that you provide accurate insurance information at the time of your medical appointment.
Will my insurance pay for the charges that are listed on my statement?
The balance that appears on your statement represents all of your charges minus the payment we received from your insurance company. BRMC requests payment in-full for the patient balance that is printed on your statement. Payment arrangements may be made by calling customer service at (814) 362-8570
Why am I receiving a bill before my insurance carrier made a payment?
You may be billed for the amount of your co-pay that is due for the medical services you received. Two examples of these kinds of services are an emergency room visit or diagnostic services.
Why did I receive a bill for a Dr. I did not see?
Certain physicians help with your medical care even though you may not meet them. Commonly, these are doctors who read your lab results, x-rays and EKG’s among others.
What if I don’t have health insurance?
Be assured that emergency services will never be delayed or withheld on the basis of a patient’s ability to pay. If you do not have health insurance, call the Patient Accounts Department at (814) 362-8588 or (814) 362-8570. The representative will review payment and financial assistance options that may be available to you.